Refund Policy

1. What this policy covers

This Refund Policy applies to service fees, if any, that you pay directly to Energy Promo for the assistance we provide in comparing plans and helping you enroll. If you are not satisfied with that service, you may request a full refund of those fees within 14 days of the date they were paid.

2. Energy charges are separate

Charges for the energy you use, and any plan or supply fees, are billed by your retail energy provider or utility, not by Energy Promo. Those charges, credits, and any adjustments are governed by the provider's contract and by your state's rules. If you have a question about a charge on your energy bill, please contact your provider or utility directly, and we are glad to help you understand the process.

3. Your right to cancel an enrollment

Separate from our service fee guarantee, many deregulated states give you the right to cancel a new energy enrollment within a set number of business days after it is processed, often without penalty. After that window, canceling some plans early may involve a fee set by the provider. The exact rules depend on your state and your plan, and we can point you to the right contact to start a cancellation.

4. How to request a refund

To request a refund under our 14-day guarantee, contact us with your name, phone number, and a brief note about your request:

• Email services@promoenergyhub.com
• Call (863) 264-1402, Monday to Saturday, 8am to 8pm

We may ask for basic details to verify your request and locate your record.

5. Processing time

Once your refund is approved, we process eligible refunds to your original payment method. Please allow a reasonable number of business days for the refund to appear, as timing can depend on your bank or card provider.

6. Exclusions

Refunds may not be available where:

• The 14-day window has passed
• The request involves energy or supply charges billed by a provider or utility rather than fees paid to Energy Promo
• The request results from inaccurate or incomplete information provided at the time of the quote or enrollment
• Applicable law or a provider's terms provide otherwise

7. Changes to this policy

We may update this Refund Policy from time to time. When we do, we will revise the effective date above. The policy in effect at the time of your payment applies to that transaction.

8. Contact us