Privacy Policy

1. Overview

By using our website, submitting a quote request, or contacting us by phone, text, or email, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit your information to us.

This policy applies to information collected through our website, by phone, and through our online forms. It does not apply to the separate privacy practices of the retail energy providers or third parties we may connect you with, each of which maintains its own privacy policy.

2. Information we collect

We collect information that you provide directly to us, information collected automatically, and information from third parties.

Information you provide

• Contact details such as your name, phone number, and email address
• Service details such as your ZIP code, service address, and property type
• Energy details such as your current provider or utility, plan preferences, and approximate monthly usage or bill amount
• Any information you include in a message to us

Information collected automatically

• Device and browser type, IP address, and general location
• Pages viewed, referring pages, and how you interact with our site
• Cookie and similar identifiers, as described in the Cookies section below

Information from third parties

To help prepare accurate plan options, we or the providers we work with may receive information from utilities, retail energy providers, and data vendors, consistent with applicable law and any authorization you give.

3. How we use information

• Prepare and deliver energy plan comparisons you request
• Match you with retail energy providers and advisors that may fit your needs
• Help you enroll in a plan you select
• Contact you about your quote and respond to your questions
• Operate, maintain, and improve our website and services
• Detect and prevent fraud, and protect the security of our systems
• Comply with legal obligations and enforce our terms

4. How we share information

We may share the information you provide with:

• Retail energy providers, suppliers, and advisors so they can prepare plan options and process an enrollment you request
• Service providers who support our operations, such as hosting, analytics, and communications vendors, under obligations of confidentiality
• Marketing and advertising partners that help us reach people who may benefit from our services
• Legal and regulatory authorities when required by law, subpoena, or to protect our rights and the safety of others
• A successor entity in connection with a merger, acquisition, or sale of assets

We do not sell your personal information for money. Certain sharing with advertising partners may be considered a "sale" or "sharing" under some state privacy laws, and you can opt out as described in the Your Privacy Rights section.

5. Calls, texts, and email

When you submit a quote request or contact form, you agree that Energy Promo and the providers or advisors we work with may contact you by phone, text message, and email at the number and address you provide, including through automated technology, about energy plans and related offers.

6. Cookies and tracking technologies

We use cookies, pixels, and similar technologies to operate our site, remember your preferences, measure performance, and support advertising. Some of these are set by third parties, such as analytics and advertising providers, that may use them to understand your activity across sites over time.

You can control cookies through your browser settings. Blocking some cookies may affect how the site works. Where required, we will present a cookie notice or consent tool.

7. Data retention

We keep personal information for as long as needed to provide our services, respond to your requests, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

8. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You share information with us at your own risk.

9. Your privacy rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, request correction or deletion, and opt out of certain sharing or targeted advertising. Residents of California and other states with comprehensive privacy laws may have additional rights and the right not to be discriminated against for exercising them.

To make a request, email us at services@promoenergyhub.com or call (863) 264-1402. We may need to verify your identity before acting on your request.

10. Children's privacy

Our website and services are intended for adults age 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. We encourage you to review this page periodically. Continued use of our website after changes take effect means you accept the updated policy.

12. Contact us